Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with us. This Shipping Policy explains how orders are prepared, shipped, tracked, and handled if delivery issues occur.

1. Order Processing

After your order is placed, our fulfillment team begins preparing it for shipment. Processing generally takes approximately 3 business days and includes order verification, packing, and transfer to the shipping carrier.

Orders submitted during weekends will normally begin processing on the following Monday.

2. Delivery Time & Shipping Fee

After your order has been dispatched, estimated delivery usually takes approximately 10–20 business days.

We charge a flat international shipping fee of:

$5.99 USD per order

This rate applies to destinations worldwide unless otherwise stated during checkout.

3. Possible Shipping Delays

Although we work to deliver orders within the estimated timeframe, certain circumstances may affect transit times.

Delays may occur because of customs inspections, carrier disruptions, local postal conditions, severe weather, holidays, or other circumstances outside our reasonable control.

We appreciate your understanding when unexpected delays occur.

4. Shipment Tracking

Once your parcel leaves our fulfillment facility, you will receive a Shipping Confirmation Email containing your tracking number.

You may track your shipment through:

www.17track.net

Please allow several days after dispatch for tracking information to appear or update in the carrier's system.

5. Orders Arriving in Multiple Packages

If your order contains several products, they may occasionally be shipped separately.

This may happen when products are fulfilled from different warehouses or facilities. Separate shipments allow available items to begin traveling to you without waiting for the entire order to be consolidated.

When an order is split into multiple parcels, you will receive an individual shipping confirmation and tracking number for each shipment.

6. Order Changes & Address Corrections

If you need to update your shipping address, telephone number, item quantity, size, color, or other order details, please contact us as soon as possible.

We strongly recommend contacting our support team within 12 hours of placing your order.

Please provide:

Your Order Number
The Email Address associated with the order
A clear explanation of the requested change
The corrected address, item selection, size, color, quantity, or other relevant details

Because orders may enter fulfillment quickly, we cannot guarantee that changes can be made after processing has started. However, we will make reasonable efforts to assist whenever possible.

7. Missed Deliveries

If no one is available when delivery is attempted, the carrier may leave a notice or transfer the parcel to a nearby post office, pickup location, or local delivery facility.

We recommend contacting the local carrier first and providing your tracking number for further information.

If you are unable to resolve the issue with the carrier, please contact our support team and we will assist where possible.

Please note that we are not responsible for parcels returned because of an incorrect or incomplete delivery address or because the recipient failed to collect the package.

8. When Tracking Has Not Updated

If your shipment appears delayed, please follow these steps:

Step 1 — Review the latest tracking event

Check the date of the most recent tracking update. If the latest scan occurred within the previous 7 days, the shipment is generally still moving through the delivery network.

Step 2 — Contact us after 7 days without movement

If tracking has shown no new information for more than 7 consecutive days, please contact our customer service team.

Include your:

Order Number
Order Email Address

We will review the shipment status and assist with the next steps.

9. Lost or Stolen Parcels

If you believe your shipment may have been lost, contact us so that we can investigate the matter with the shipping provider.

Lost During Transit

If the carrier confirms that the parcel was officially lost while in transit, we will provide a replacement order at no additional cost.

Parcels Marked as Delivered

Our lost-package coverage does not apply after carrier tracking confirms that the parcel was successfully delivered to the shipping address provided with the order.

If tracking shows Delivered but you cannot locate the parcel, we recommend first checking:

With household members
With neighbors
Around your property's delivery areas
With your building reception, concierge, or management office
With the local delivery carrier

We are not responsible for packages lost or stolen after confirmed delivery.

10. Shipping Destinations & Fulfillment Locations

Shipping Destinations

We offer shipping to customers worldwide.

In the uncommon event that we are unable to deliver an order to your country or region, we will contact you as soon as possible.

Fulfillment

Our main fulfillment facilities are located in the United States, Canada, Australia, and the European Union.

We also work with selected manufacturing and fulfillment partners. Depending on product availability and destination, some orders may be shipped directly from a partner facility.

11. Important Shipping Terms

By completing a purchase on gryrvadestera.com, you acknowledge and agree to the following:

Estimated Delivery Times

All processing and delivery periods shown on our website are estimates only and are not guaranteed arrival dates.

We are not responsible for delays caused by customs authorities, shipping carriers, postal networks, weather events, transportation disruptions, or other events outside our reasonable control.

Customs Fees, Duties & Taxes

Any import duties, customs charges, local taxes, clearance fees, or similar costs imposed by the destination country are the responsibility of the customer.

These charges are not included in the product price or shipping fee unless specifically stated otherwise.

Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout.

We cannot accept responsibility for packages that are lost, delayed, misdirected, or returned because incorrect or incomplete shipping information was provided.

Responsibility After Delivery

Our shipping responsibility ends once carrier tracking confirms successful delivery to the address provided with the order.

We are not liable for theft, loss, or disappearance of a parcel after confirmed delivery.

Questions About Your Shipment?

If you need assistance with shipping, tracking, delivery, or an order update, please contact our customer service team.

Website: gryrvadestera.com
Email: support@gryrvadestera.com
Phone: +1 (256) 257-8769

To help us locate your order more quickly, please include:

Your Order Number
The Email Address used at checkout

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